Policy

 

1. Shipping Policy

We ship worldwide via reliable carriers.

• Processing Time: 1-3 business days after payment confirmation.

• Delivery Time:

  • Express Shipping: 5-12 business days (US, EU, AU)

  • Standard Shipping: 10-20 business days (varies by destination)

• Tracking: All orders include tracking numbers.

• Customs & Duties: Buyers are responsible for any import taxes/fees.

2. Return & Refund Policy

• Returns Accepted Within 14 days (unused, in original packaging).

• Refunds/Exchanges: Processed after inspection (return shipping paid by buyer).

• Defective Items: Full refund/replacement (contact us within 7 days).

What’s Not Covered?

• Accidental damage (collisions, drops).

• Wear and tear or lack of maintenance.

• Corrosion or misuse.

• Customized order, like customized cycling jerseys and etc.

3. Warranty Policy

• Bike Locks/Lights: 6-month limited warranty (manufacturer defects).

• Cycling Apparel: 30-day quality guarantee (no wear & tear).

• Contact Support for warranty claims (proof of purchase required).

4. Payment Security

• Accepted: Credit Cards, PayPal, Alipay, Bank Transfer.

• All transactions are SSL-encrypted for safety.

5. Privacy Policy

• Customer data protect by idealux, never shared/sold.

• Secure checkout with PCI-compliant payment gateways.

6. Wholesale & OEM Inquiries

• OEM: Flexible (contact for pricing).

• Custom Branding: Logos, packaging, and product specs available.

Contact Us: sales03@idealux.cn Phone/Whatsapp: +86 18927434241